Thank you for visiting and trusting us with your horse’s nutrition. Multivet USA Inc. respects the privacy of our visitors and customers. We are committed to safeguarding your personal information in compliance with all applicable regulations. We are committed to handling your personal information with care. This policy explains why we collect personal information, how we collect and use it, and how to change your personal information on our site. Your information is used to enable us fulfill the purchases you make, update you on your order status, and advise you of products that may be of interest to you. If we make any changes to this policy, they will be posted on this page.

We may collect personally identifiable when you visit our site, create an account, update your account, place an order, join our email list, or call or email us. Information we collect includes your name, billing address, shipping address, telephone number, email, payment information, password, and products you have ordered. We use this information to ship you the products you order, advise you of your order status, and assist you if there is an issue. We may use your personal information that you have shared with us to make our site easier to use, such as pre-filling in form fields with your information. We may share this information with our payment gateway (who processes your credit card information to make the purchase) and with UPS so the package arrives to you. We retain your personal information related to product ordering indefinitely until you close your account. We do this so you can easily order again. We do not sell your personal information to anyone.

We may also collect location, IP, usage, and device data that helps us better understand our customers, how they use our web site, how to meet their needs, and how to improve our web site. We may use cookies to retain personal information that makes your visit to our site more helpful, such as products you have previously viewed. We also retain information on site and page visits to use in analytics of how our visitor base is using our web site. The information we collect as visitors browse our web site may include: the type of device you use to access the site, the operating system on that device, the web browser you use to access our site, the pages you visit, how long you visit each page, your internet service provider (ISP), your IP address, the dates and times of your visits, the internet domain you visit from.

We may use cookies to make your experience with our web site easier and more useful. Cookies are small data files that collect and store information about your site visit on your hard drive. Cookies let the web site you visited remember things about your preferences and keep that information available so you do not have to provide it again. Session cookies are used during your visit to When you close your web browser, session cookies are deleted. Persistent cookies uniquely identify information about the device you use to access our site and are retained for tracking purposes. You can choose to set your web browser not to accept cookies.

We may use your email address to contact you about your order, respond to a question you have asked us, or send you an offer for a product that may be of interest to you. You may opt out of receiving emails from us by clicking the opt-out link in the email. We will not sell your email address or share it with any entity not explained in this policy.

If we are presented with a legal document requiring us to disclose your personal information, such as a court order or subpoena, we may do so. We also may report any activities that we believe to be illegal to the proper law enforcement or government agency. In doing so, we may provide personal information to that entity. All of these activities will be undertaken in good faith.

If our business is involved in a sale, merger, acquisition, or other transaction that affects control of the company, we may share your information with other parties involved in the transaction. We will require any successor entity to honor the terms of this privacy policy and will notify you if any changes affect your information. If a business transfer occurs, you may request that your information not be transferred to the new owner by emailing email

Multivet USA does not knowingly allow accounts or sell products or solicit information from or about children under the age of 18 without parental consent. If we are advised that a child under 18 has opened an account or ordered products without parental consent, we will take all reasonable measures to remove the child’s information from our database. Please contact us at to apprise us if a minor has opened an account or ordered products from us.

When you visit our web site, make or update an account, order products, or otherwise use our site, you consent to how we collect, use, and handle your information as described in this policy.

You can manage the personal information you provide to us by changing it in your user profile. If you have any privacy-specific requests, you may email